Refund policy

Return Policy – Final Sale

Thank you for shopping with Dulcelina Store USA. Please note that all items purchased are final sale. This means we do not accept returns or exchanges under any circumstances.

We encourage all customers to carefully review product descriptions, sizing information, and images before placing an order. If you have any questions about a product, feel free to contact us before making a purchase.

Damages and Issues

We want you to be completely satisfied with your order. If your item arrives damaged, defective, or if you receive the wrong item, please contact us immediately upon delivery at dulcelinastoreusa@gmail.com.

Include the following details in your email:

  • Your order number

  • A description of the issue

  • Clear photos showing the damage or incorrect item

We will evaluate the issue and work with you to find a resolution. However, please note that we cannot guarantee replacements or refunds unless there is a clear error on our part (such as damage in transit or wrong item shipped).

Exceptions / Non-Returnable Items

All products sold by Dulcelina Store USA are non-returnable and non-exchangeable, including but not limited to:

  • Perishable goods (such as food, flowers, or plants)

  • Custom-made or personalized items

  • Personal care products (such as cosmetics or skincare)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or discounted products

  • Gift cards

If you’re unsure whether your item falls into one of these categories, feel free to reach out before purchasing.

European Union 14-Day Cooling-Off Period

While the European Union allows a 14-day “cooling-off” period for eligible returns, we do not accept returns under this regulation, as all items sold by Dulcelina Store USA are marked as final sale at the time of purchase.

Contact Us

If you have any concerns about your order, a damaged item, or need assistance, please don’t hesitate to reach out to us at:
📧 dulcelinastoreusa@gmail.com

Our support team is here to help and will respond to your inquiry as quickly as possible.